Although there is no silver bullet when it comes to managing outstanding water and sewer accounts, knowing a variety of collection options, tools and methods can increase your authority’s effectiveness in collecting payments from delinquent customers.  

In this session, you will:
Understand various delinquency and collection laws and how to apply them 
Examine different collection options and tools best suited for your authority
Learn methods and strategies other authorities have found most effective 

Who should attend?
Authority managers, staff, solicitors and board members – anyone that is involved in handling delinquencies from an administrative, legal or policy perspective.

Presenter:  Michael J. Witherel, Esq. of Witherel & Associates, PMAA’s Western Solicitor